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Frequently Asked Questions

How far in advance should I submit for a day off?

2 weeks. Anything less than a 2-week notice is considered a call off. Call offs count towards the attendance point system.

How do I request to be removed from a schedule?

You must submit at least a two week notice to HR with a valid reason. All 2 week notices must be worked out unless otherwise authorized by caregiving supervisor.

Requesting to be removed from a specific client schedule is not valid if you are still within your first 90 days of employment.

How do I qualify for direct deposit?

All employees qualify for direct deposit; however, if you are not up-to-date on items such as auto insurance, in-services, TB test, etc, your direct deposit may be temporarily stopped. You will then receive a pay card that you must pick up from the office. 

How do I get my referral bonus for a caregiver?

Caregiver must fill out a "Referred By" form during orientation. Caregiver must be with agency at least 90 days and have worked the minimum requirement of 250 hours. 

If you didn't get a referral bonus: they didn't say you referred them, they didn't work enough hours, or they didn't work at least 90 days.

How do I find my PTO or paystubs?

Paystubs and PTO balances can be accessed via the Paycor website or the Paycor app.

When do we get paid?

How do I access our payroll system (Paycor)?

Once you are entered as a new employee, you should receive an email to register for Paycor. If you do not receive an email, please contact the HR Department. 

When do I qualify for insurance?

60 days after hire date. After that you will have to wait until open enrollment or a change of life circumstance. For insurance documents, email

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